Returns & Cancellations

Gifts

• Fresh flowers, cakes and food items cannot be returned once delivered. If anything arrives damaged, please contact us within 24 hours with a photo and we will make it right.
• Non-perishable gifts may be returned unused, in original packaging, within 7 days of delivery.
• Personalised or engraved items are made to order and cannot be returned.

Experiences

• Free cancellation or rescheduling up to 72 hours before the booked time.
• Cancellations within 72 hours are subject to the supplier’s charges.
• If weather or sea conditions make a yacht trip unsafe, we will reschedule at no extra cost.

To request a return, cancellation or change, please contact our concierge with your order number.